POLICIES / STANDARDS / GUIDANCE

 

PURCHASES:

 

Your purchase is of the garment style and design; and not of the specifically shown fabric as seen on the model.

  1. Select the desired garment design structure
  2. Choose the desired fabrics from the relevant options of that garment
  3. Make payment, see payment policy for information
  4. If required, complete and submit measurement form with payment receipt number
  5. Await your very own MielJosh, thank you

 

SIZING CHART

S

M

L

XL

XXL

8 – 10

12 – 14

14 – 16

16 – 18

≥ 20

 

PAYMENT:

 

All payments via secure online payment systems including PayPal and Stripe.

 

DELIVERY:

 

Please allow between 14 – 30 days for the handling, tailoring and delivery of your order.

MJ is not responsible for lost or stolen in transit items, please monitor all delivery and tracking.

Express delivery is available, please email request before purchase for the extra delivery cost.

All UK delivery above £250 qualify for free delivery. All other spend below £250 incur delivery costs. All international delivery is at additional charges. Please email before purchases with any queries.

Delivery is at £3.95 within the UK

 

RETURN / REFUND / EXCHANGES:

 

Please email any queries before purchases, as refunds or exchanges are not available, all items are made to measure and therefore specific to the individual order and any special requests.

If an item needs to be returned due to a fault, please notify us immediately within 24 hours of receipt for further investigation. Any items that appear to be worn or used in any way will not be accepted; all items must be returned as new and with retail information still as attached. Customer is responsible for the secure packaging and postage.

All Sale items or discounted items are final and not available for returns, exchanges or refunds.

 

DISCLAIMER:

 

Please be advised that items may vary due to image management and photographic lenses, items may also vary within each fabric batch and selection and the clothing patterns. This is what makes your order unique from another. This is not a fault or discrepancy and will not qualify for a refund, or exchange or return.

Contact Us

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